Please Review Our Ordering Policies:

This section will help you navigate our site and make your shopping experience as easy and fun as possible. If you have any ideas or suggestions to improve this site, please send us an e-mail: mail@annjamesbeauty.com

In addition to shopping for products by manufacturer name, product name, item number or description, you can search for items by subcategories / sections including spa, paper goods, wax, pedicure/manicure supplies. This new way of shopping allows you to easily find the products you are looking for. Manufacturer will display products in alphabetical order when subcategories/sections are clicked upon.

• We accept credit cards • COD

• Money Orders or Cashiers Checks

If any product is not 100% satisfactory, simply return it within one week for full credit, refund or replacement with no hassles. We guarantee it. Please allow ten business days for your credit card refund to process upon receipt of your return. Some furniture and equipment is exempt. Special orders are not returnable. Airbrush equipment, incomplete displays subject to restocking fees. Ship by UPS or messenger service. For all other delivery methods, please call 1-877-849-7727 for instructions. You are responsible for the cost of shipping returned or exchanged goods. If it was our error, we will reimburse you the cost of the shipping. All electrical appliances, drills, and airbrushing equipment must be returned within 30 days from receipt for full credit or exchange. No returns accepted after 30 days on these items. Manufacturer warranty still applies. All sales on acrylic and cuticle nippers, and cosmetics are final. These items are not returnable due to sterilization and hygienic purposes.

If you place your order by 3:00 p.m., it will be shipped out the next day. Our customer service representative will offer a UPC qualified estimate as to the number of days it will take for your products to reach you. Shipping times for special orders and vendors will vary.

UPS is used on most orders.

U.S. Postal Service Priority Mail is used for orders sent to APO, FPO, and P.O. Box addresses, and U.S. possessions. C.O.D. service is not available with U.S.P.S. Priority Mail shipments, nor can we ship orders containing flammable products or aerosols via U.S.P.S. Orders with flammable products or aerosols to foreign destinations are shipped via UPS. UPS cannot deliver to a P.O. Box.

Common Carrier is used for drop-ship and large orders. Drivers are required to provide tailgate delivery. Inside delivery is available at an additional charge.

A $3.95 UPS charge will be added for non-commercial delivery.

When your order total is over $1,000.00, ask your sales consultant for the Freight Buster corresponding to your order amount.

For C.O.D. shipments please have payment available for delivery driver. All refused packages are subject to a $25.00 fee. Fee must be paid before future orders are shipped.

Your order is packed and loaded on a UPS truck within 20 minutes of placing it! Therefore, we are only able to honor changes to your order within 20 minutes after your order is placed.

At times products may need to be back ordered. When the total of back ordered items is $25.00 or more, we will ship your back order to you as soon as possible, and we will pay all shipping and C.O.D. fees. Back orders not available on orders shipping via air. We will contact you within 14 days if the items have not arrived for shipment. Please reorder items when total is less than $25.00. Items or combinations of items whose value is less than $25.00 may not be back ordered.

Additional freight will be charged on furniture and equipment.